1. LET THE CUSTOMER SPEAK
You can’t listen to another person if you’re talking. Customers cannot speak with you unless you provide them the platforms to do so.
Use consumer speak, not jargon. Hold your customer’s hand. Every question is significant, so value each one equally.
3. ENGAGE WITH CUSTOMERS ON THEIR PREFERRED CHANNELS
The goal is to make people comfortable with your brand or business, so start by making them comfortable with where they chat.
4. FOCUS ON THE CUSTOMER
There is the problem and your brand’s solution. Nobody likes to hear, “I told you so,” especially your customers.
5. BE RESPONSIVE
Ensure your consumer knows they are being heard.
SOUCE: MMI AGENCY & BASTION DB5