Leading Newport Group to Profitable Automation Processes
Challenge
Adding a valuable new service to a growing financial portfolio shouldn’t be cause for consternation. For Newport Group, the new retirement plans they had acquired were generating significantly more statement data volume than their current IT infrastructure and production workflows were capable of handling. Their needs consisted of:
- Accommodating a sharp increase in volume of statement data
- Creating a technology solution that could scale
- Streamlining workflow by eliminating inefficiencies
- Integrating with existing data sources to automate the process
Solution
Working with Newport Group, we implemented an automated data feed directly from their system to Quantum Group, which enabled managers to submit and confirm special production instructions. This new system monitored real-time production of statements from upload to delivery and addressed issues as they arose, resulting in time and cost savings.
